Shipping & Returns

Shipping | Returns | Privacy

Shipping

We can ship to virtually any address in the world. However, please note that there may be restrictions on certain products. Additionally, certain products cannot be shipped to international destinations. All orders are shipped from either California or Iowa. Shipping policies are subject to change at the discretion of LIVFRESH Dental.

Returns

Sealed (unopened) products may be returned to LIVFRESH Dental within 30 days of purchase. This applies to all one-time and subscription purchases. The customer is responsible for all costs involved in the return process (shipping, etc). If the return is a result of our error (incorrect and/or defective item, etc), LIVFRESH Dental will cover the shipping fees for your return. You should expect to receive a refund within 30 days of shipping your return to us. If you need to return an item, please Contact Us with your order details, and we will respond swiftly with instructions on how to begin the returns process. Return policies are subject to change at the discretion of LIVFRESH Dental.

Cancel/Change Order

To provide you with quick and efficient shipping, once an order is placed, we are most likely unable to edit or cancel an order. However, you may return your order for a refund. Please review our Return Policy if you wish to return your order.

**Please note: Coupon codes and cart-level discounts cannot be added to orders after the order has been submitted

Subscriptions

With the Subscribe & Save program, you will now be able to get your order delivered to your doorstep. Available delivery schedule options are chosen by the Seller and are subject to change. Once a delivery schedule is chosen, a subscriber will have to re-subscribe if he or she wants a different product and/or delivery schedule. Custom delivery schedules will not be created for customers. There is no fee to subscribe and you will automatically receive at least a 10% discount when placing a subscription order; no coupon code is needed.

Please Note: We monitor our subscription program closely for customer abuse and/or misuse. Seller has the right to to cancel orders, including subscriptions, at its sole discretion. Also, additional discounts will only be valid for the first shipment, and pricing will revert back to set schedule for subsequent shipments. Multiple coupon codes and/or cart-level discounts cannot be combined and/or used together. Lastly, for those who have been grandfathered into pricing, you will lose your special pricing if you cancel your subscription.

You can cancel your subscription or update your address and/or payment method for your subscription option within your account settings at any time. If you wish to skip your next subscription delivery, please contact our customer support team at info@livionex.com.

NOTE: For your security, only customers can initiate and cancel a subscription option.

**The only form or payment accepted for a subscription order is a MasterCard, Visa, Discover or American Express**

** Coupon codes cannot be added to orders after the order has been submitted.

LIVFRESH Dental Privacy Notice

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

LIVFRESH Dental collects and uses Users personal information for the following purposes:

  • To improve customer service
    • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    • We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    • The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions, and to send emails that may include company news, updates, promotions, related product, oral care information, or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Collection Of Data By Third Parties

When Users visit our site, third parties may place cookies on Users’ browsers and collect data (for example, IP addresses, cookie identifiers, website activity) for targeted advertising purposes. This data may be used by third parties to target advertising on other sites based on Users’ online activity. Users my opt out of receiving targeted advertising by doing so at the DAA opt-out site www.aboutads.info or the NAI opt-out site at networkadvertising.org/choices, or for those in Europe, the EDAA opt out site at youronlinechoices.eu.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes To This Privacy Policy

LIVFRESH Dental has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance Of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

LIVFRESH Dental

www.getlivfresh.com

Livionex Inc. PO Box 320928 Los Gatos, CA 95032

info@livionex.com