We can ship to virtually any address in the world. However, please note that there may be restrictions on certain products. Additionally, certain products cannot be shipped to international destinations. All orders are shipped from either California or Iowa. Shipping policies are subject to change at the discretion of LIVFRESH Dental.
ReturnsLIVFRESH DENTAL GEL
Sealed (unopened) products in undamaged original packaging may be returned to LIVFRESH Dental within 30 days of purchase. This applies to all one-time and subscription purchases. The customer is responsible for all costs involved in the return process (shipping, etc), and will be charged a 15% restocking fee. If the return is a result of our error (incorrect and/or defective item, etc), LIVFRESH Dental will cover the shipping fees for your return. You should expect to receive a refund within 30 days of shipping your return to us. If you need to return an item, please Contact Us with your order details, and we will respond swiftly with instructions on how to begin the returns process. Return policies are subject to change at the discretion of LIVFRESH Dental.
Product purchases are final after 21 calendar days from the purchase date. However, if you have an issue with the product and need to return the item, please Contact Us with your order details within 21 days of purchase. All returns will be handled on a case by case basis, and will be subject to a 15% restocking fee. The customer is responsible for all costs involved in the return process (shipping, etc). Return policies are subject to change at the discretion of LIVFRESH Dental.
The LIVFRESH Teeth Whitening System has a warranty period of 1 calendar year upon purchase. Please note that the warranty period only applies to the LIVFRESH Teeth Whitening System, and not for any of our other items. The warranty exclusively covers any defective electronic items (blue LED accelerator) and mechanical malfunctions (i.e issues with serum dispenser/applicator). The maximum warranty amount is equal to the price paid by the customer.
The LIVFRESH Results Guarantee exclusively covers the LIVFRESH Mobile Whitening System and not any other items. To qualify for the guarantee, the user must achieve whitening results fewer than 2 shades brighter or experience extreme sensitivity within 21 days of purchase. In order to qualify for the guarantee, the user must take before & after time-stamped photos of their teeth to provide proof of claim. All claims must be filed within 21 days of purchase. Our team reviews each claim and reserves the sole right to declare a claim as false or inappropriate.
The Results Guarantee does not apply to those who have used whitening products (i.e. other teeth whitening products, professional whitening treatment) within the 6 months prior to purchase, to those with pre-existing conditions (sensitivity, cavities, gum disease, etc, and to those who have had significant dental work (i.e. bridges, caps, veneers).
The Results Guarantee is solely limited to the aforementioned. and maximum results guarantee amount is limited to the purchase price paid by the customer. We suggest each user read the ingredients and warnings section of our product before use.
To provide you with quick and efficient shipping, once an order is placed, we are most likely unable to edit or cancel an order. However, you may return your order for a refund. Please review our Return Policy if you wish to return your order. Return policies vary for each product.
**Please note: Coupon codes and cart-level discounts cannot be added to orders after the order has been submitted
With the Subscribe & Save program, you will now be able to get your order delivered to your doorstep. Available delivery schedule options are chosen by the Seller and are subject to change. Once a delivery schedule is chosen, a subscriber will have to re-subscribe if he or she wants a different product and/or delivery schedule. Custom delivery schedules will not be created for customers. There is no fee to subscribe and you will automatically receive at least a 10% discount when placing a subscription order; no coupon code is needed.
Please Note: We monitor our subscription program closely for customer abuse and/or misuse. Seller has the right to to cancel orders, including subscriptions, at its sole discretion. Also, additional discounts will only be valid for the first shipment, and pricing will revert back to set schedule for subsequent shipments. Multiple coupon codes and/or cart-level discounts cannot be combined and/or used together. Lastly, for those who have been grandfathered into pricing, you will lose your special pricing if you cancel your subscription.
You can cancel your subscription or update your address and/or payment method for your subscription option within your account settings at any time. If you wish to skip your next subscription delivery, please contact our customer support team at firstname.lastname@example.org.
NOTE: For your security, only customers can initiate and cancel a subscription option.
**The only form or payment accepted for a subscription order is a MasterCard, Visa, Discover or American Express**
** Coupon codes cannot be added to orders after the order has been submitted.
LIVFRESH Dental Privacy Notice
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How We Use Collected Information
LIVFRESH Dental collects and uses Users personal information for the following purposes:
- To improve customer service
- Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
- We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
- The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions, and to send emails that may include company news, updates, promotions, related product, oral care information, or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Collection Of Data By Third Parties
When Users visit our site, third parties may place cookies on Users’ browsers and collect data (for example, IP addresses, cookie identifiers, website activity) for targeted advertising purposes. This data may be used by third parties to target advertising on other sites based on Users’ online activity. Users my opt out of receiving targeted advertising by doing so at the DAA opt-out site www.aboutads.info or the NAI opt-out site at networkadvertising.org/choices, or for those in Europe, the EDAA opt out site at youronlinechoices.eu.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your Acceptance Of These Terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.