FAQ

• Why should I brush with your dental gel?

  • Our dental gel has been shown to clean teeth by removing plaque 250% better than a market leader. Double blind clinical studies at top US universities have shown that our dental gel improves teeth cleanliness in just weeks! LivFresh is free of harsh abrasives, parabens, and antimicrobials. It is safe for all ages, including children and pregnant women.

• Your products range from LIVFRESH (Foaming), LIVFRESH (Non-Foaming) and LIVFREE Mild Peppermint Dental Gel. How are all your products different?

  • All three products contain the same dental gel formula and deliver the same great results. You should pick a product based on your preference on flavor, color and foaming.

    
    

    • LIVFRESH (Wintergreen Foaming) is our newest product. It has a great-tasting wintergreen flavor, blue color and foams like a traditional toothpaste. It is dispensed in a sleek pearly white tube with a green hue.

    • LIVFRESH (Peppermint Non-Foaming) has a peppermint flavor, blue color, and does not foam. It contains the same dental gel as the old Livionex Dental Gel tube and the LIVFRESH pump. The LIVFRESH (Non-Foaming) Peppermint flavor is dispensed in a sleek pearly white tube with a blue hue

    • LIVFREE Dental Gel has a milder peppermint taste than LIVFRESH (Peppermint Non-Foaming) Dental Gel, is color free, and is dispensed in a measured dose airless pump.

• Do all your products contain the same amount of dental gel? Are they all the same size?

  • Yes, all products contain the same amount of dental gel (1.7 oz.).

• How long does one tube or pump last?

  • If you brush twice a day using a pea-size amount of the gel, a tube of LIVFRESH Dental Gel or a pump of LIVFREE Dental Gel will last about 4-6 weeks.

• I purchased LIVIONEX Dental Gel before and noticed that it is not available on your website anymore. What should I purchase now?

  • We have rebranded Livionex Dental Gel as LIVFRESH (Peppermint Non-Foaming), which contains the same blue peppermint dental gel as the old Livionex tube and the old LivFresh pump. It is sold in a new sleek pearly white tube with a green hue. Rest assured, it is the exact same product but with a different name and improved packaging.

• I have purchased LIVFRESH Dental Gel in a pump before and noticed that it is not available on your website anymore. What should I purchase now?

  • The LIVFRESH is longer available in the pump format as we heard from many of our customers that they prefer a tube as a dispenser. We value customer feedback and hence, LIVFRESH (Non-Foaming) Dental Gel is available in a new contemporary-looking blue tube. It contains the same blue peppermint dental gel that was there in the pump earlier.

• Where is your dental gel manufactured?

  • Our dental gel was developed and is manufactured in the USA.

• Is your dental gel safe for all ages?

  • Absolutely. It is safe for children to brush with our dental gel. Adult supervision during brushing is recommended for smaller children.

• Why is your dental gel expensive?

  • LIVFRESH provides superior results that traditional toothpaste simply cannot achieve. Our dental gel is 250% better at removing plaque and preventing plaque from reattaching to teeth.
    
    Over the last 10 years, more than 20 million dollars have been invested into the research and development of our technology. We continue to invest heavily and work in close collaboration with premier US universities to find a solution to cavities, gingivitis, and periodontitis. In addition to research expense, we choose to use only high quality ingredients and raw materials. We also exclusively manufacture our dental gel in the US to maintain our quality standards.

• Do you offer discounts?

  • Yes! Please ask your dentist or hygienist for a professional discount code. If they don’t have one, ask them to email us at info@livionex.com and we will provide them with a personalized discount code. To save even more, you can subscribe and/or purchase multi-packs online, which will significantly reduce your cost per tube and per pump.

INGREDIENTS

• What are the ingredients in your dental gel?

  • • LIVFRESH (Wintergreen Foaming) Dental Gel contains wintergreen flavoring, baby foam, aqua, sulfonylbismethane, edathamil, stevia, peppermint, menthol, FD&C Blue 1, natural gums and stabilizers

    • LIVFRESH (Peppermint Non-Foaming) Dental Gel contains aqua, sulfonylbismethane, edathamil, stevia, peppermint, menthol, FD&C Blue 1, natural gums and stabilizers.

    • LIVFREE Dental Gel contains the same ingredients as LIVFRESH (Non-Foaming) but does not contain color (no FD&C Blue 1). It has a milder peppermint taste than Livionex and LIVFRESH Dental Gel.

    All three products do not contain any abrasives, antimicrobials, or parabens. LIVFRESH (Non- Foaming) and LIVFREE Dental Gel do not contain any detergents. LIVFRESH (Foaming) contains a miniscule amount of detergent that induces the foaming. All our ingredients are FDA GRAS (Generally Regarded As Safe).

• Does your dental gel contain Triclosan, Sodium Lauryl Sulfate (SLS), or Glycerin?

  • No.

• Are your products gluten-free and sugar free?

  • Yes.

USAGE INSTRUCTIONS & TIPS

• How do I brush with the dental gel?
  • • Apply a pea sized amount of the gel onto a wet or dry brush. If you are using LIVFREE Dental Gel, click the pump 2 or 3 times for a pea sized amount
    • Do not wet the brush after putting the gel on it because it will dissolve the gel.
    • We recommend spreading the gel on all your teeth with the brush before starting to brush.
    • While brushing with LIVFRESH (Peppermint Non-Foaming) or LIVFREE, you might notice that the gel does not foam in your mouth. This is normal because there is no soap or detergent in the dental gel.
    • Brush normally and rinse as usual
• Why am I having difficulty dispensing the dental gel from the LIVFREE pump?

  • Occasionally, there is an air pocket in the pump, which makes it difficult to dispense the dental gel. Please shake the pump strongly and then click the pump 10-15 times. If that does not work, put your finger over the nozzle and then pump it a few times. That should get rid of the air pocket.

• How long should I leave the dental gel in my mouth?

  • For best results, we suggest brushing twice a day for two minutes, and then rinsing as you normally would.

• Can I use an electric brush with the dental gel?

  • You can use an electric or manual brush with our dental gel. If you are using an electric brush, we suggest that before switching the brush on, you use the brush to spread the dental gel on all your teeth, before brushing like you normally do. This will ensure that you do not use up the pea sized amount of the gel almost immediately.

• Should I rinse after brushing with the dental gel?

  • Yes. While the dental gel is made of edible ingredients, we recommend rinsing as you would normally after brushing.

• Can I use a mouthwash or floss after brushing with LIVFRESH?

  • Yes.

• What is the best way to dispense your dental gel from the tube?
  • Store the tube on its cap to allow the dental gel to be at the tip. Then to dispense, tilt the tube sideways, open the cap and press the tube gently. When you are getting close to running out of the gel, simply store the tube in an upright position with the cap down between uses. This will allow you to completely empty it. And it’s a great reminder to order more!
• What is the best way to dispense LIVFREE Dental Gel from the pump?

  • Point the nozzle of the pump towards the brush and pump 3 times to dispense a pea sized amount of the dental gel. If the dental gel squirts away from the toothbrush, there may be a bit of dried gel on the nozzle. To fix this, scrape the dried dental gel off the nozzle, and rinse the nozzle off with water.

• Sometimes the dental gel rolls off the toothbrush. How do I prevent that?

  • There are two remedies for this. After putting a pea size of the dental gel on your brush, don’t tilt the toothbrush. Alternatively, you can squeeze the dental gel into the bristles of the brush, preventing it from rolling off.

• Are there any side effects to accidentally swallowing the dental gel?

  • None. While swallowing is not recommended, all ingredients in the dental gel are 100% edible. All ingredients are on the FDA’s GRAS list.

BAD BREATH AND SENSITIVE TEETH

• I have bad breath. Will the dental gel help?

  • Usually, brushing with our dental gel should greatly improve bad breath. However, some bad breath can be due to systemic disorders and may require other kinds of treatments.

• I have sensitive teeth. Should I use your dental gel?

  • Tooth sensitivity can be caused by a stripping of the protective enamel on the teeth. We have chosen to not add any agents like potassium nitrate, which temporarily reduce sensitivity. Therefore, we suggest using a sensitivity reduction toothpaste as needed, after brushing with our dental gel, until your enamel is restored.

INVISALIGN, MOUTHGUARDS & BRACES

• I am using Invisalign. Will your dental gel improve the odor in my brackets and mouth?

  • Yes. Our customers indicate that brushing with our dental gel can significantly reduce bad breath and smell associated with continuous use of Invisalign ® brackets. Please read our the reviews for specific user experiences.

• I am using a mouthguard at night. Will your dental gel improve the odor in my mouthguard and mouth?

  • Yes. Our customers indicate that brushing with our dental gel can significantly reduce bad breath and smell associated with continuous use of mouthguards. For better efficacy you can apply a small portion (half a pea size) on the mouthguard after washing it in the morning.

• I wear braces. How can your dental gel help me?

  • The area around braces is hard to clean and, if not cleaned properly, can lead to problems like bad breath and white spots on the tooth surface behind the braces. Brushing with our dental gel will keep the area around the braces clean and minimize these problems.

SUBSCRIPTIONS AND AUTOMATIC REFILLS

• What do you mean by ‘Subscribe and Save’ on your website? What does that entail?

  • You can choose to enroll in a subscription program with us wherein you can sign up to receive automatic shipments of our products at a quantity and frequency of your choosing. Enrolling in the subscription program gets you a continuing discount that is locked into all your future orders! Note: Coupon codes and/or cart-level discount only apply to the first shipment.

• Can I update my payment method and address?

  • Yes! You can do so by logging into your account on our website or by contacting our customer support team.

• Can I cancel my subscription at any time?

  • Yes! You can do so by logging into your account on our website or by contacting our customer support team.

• Can I edit the product quantity and/or delivery schedule on an existing subscription?

  • No. However, you can cancel your existing subscription and enroll in a new one with your desired quantity and/or delivery schedule.

• I have excess product right now and don’t need my upcoming refill. What do I do?

  • Not to worry! You can always contact our customer support team by emailing us at info@livionex.com and asking us to skip your next refill.

MISCELLANEOUS QUESTIONS

• How can I get my dentist or hygienist to learn more about your products?

  • Your dentist or hygienist can email us at info@livionex.com, and we will setup a time to brief them on our technology and research. We will also be happy to give them professional access on our website, which will make them privy to our clinical studies, professional bulk pricing and more.

• Is it safe to use the gel to brush my pet’s teeth?

  • Absolutely. You will find that your pet will like the mild taste of LIVFRESH (Non-Foaming) and LIVFREE. Some pets may be sensitive to menthol, so please try a little bit of the gel first with your pet, and ensure that it suits them. A cleaner mouth means happier pets and less time at the veterinarian. We have had many customers use the gel on their pets to great success!

• If I would like to conduct a clinical trial using LIVFRESH or LIVFREE Dental Gel, would LIVFRESH Dental be interested in providing the funding?

  • LIVFRESH Dental is open to receiving proposals for clinical trials and usually is able to supply product free of charge. At times, depending on the type of study proposed, we may consider providing some financial support. However, it is our policy not to pay Indirect Costs associated with Investigator Initiated and Exploratory (Pilot) studies

• Do you have a return policy?

  • We would be happy to refund for any sealed, unused tubes or pumps that are returned to us within 30 days of purchase. Customers are responsible for all shipping costs associated with returns.